INCORRECT SUPPLY/FAULTY PRODUCT
If the product is wrongly supplied, we will dispatch the correct item immediately to either the depot that the original product was delivered to or if directly delivered, direct to the customers home or business address. We will arrange pick up of the wrong product at no cost to the customer.
In the rare instance that the product is damaged or faulty, we will arrange for pick-up of the item either from the depot where the item was delivered to, or if directly delivered, directly from the customers’ residence or work address. We will arrange for repairs or a replacement product to be sent to the customer as soon as possible. We’ll cover the cost of the repair/replacement & freight if the product is still within its warranty period and warrantable.
Should the product fall outside of its warranty period, we are happy to send out the relevant spare parts at cost to the customer. Alternatively, the product can be returned to us for repairs. These repairs and freight costs will be covered by the customer. For spares and warranty enquiries, contact us directly on +1800 333 124.
CHANGE OF MIND
If you have ordered the wrong product, we’ll be happy to swap it for you! Simply return the item in its original state along with all paperwork within 7 days of delivery and we’ll happily exchange it for a more suitable product.
Alternatively, if the item was delivered direct from us, call us to arrange return shipping of the item and re-ordering.