Shipping & Return Policies
Ordering and shipping is easy! Delivering to ALL parts of Australia using our extensive freight and courier network. Many items in our range drop ship from the warehouse closest to your location. We can arrange delivery to your address, site, or depot. For remote areas, we deliver to a depot closest to you, or a depot of your choice. For larger deliveries, adequate access and unloading facilities are required on site.
Our aim is to provide free delivery in as many cases as possible however freight charge may apply in certain cases. If you would like to know anything about freight or lead times then please feel free to contact the team on 1800 333 124 or [email protected].
In over 25 years there are very few places in Australia we haven’t landed our products! We look forward to hearing from you.
INCORRECT SUPPLY/FAULTY PRODUCT
If the product is wrongly supplied, we will dispatch the correct item immediately to either the depot that the original product was delivered to or if directly delivered, direct to the customers home or business address. We will arrange pick up of the wrong product at no cost to the customer.
In the rare instance that the product is damaged or faulty, we will arrange for pick-up of the item either from the delivery depot or customers' residence or work address where the item was originally delivered to. We will arrange for repairs or a replacement product to be sent to the customer as soon as possible. We’ll cover the cost of the repair/replacement & freight if the product is still within its warranty period and warrantable.
Should the product fall outside of its warranty period, we are happy to send out the relevant spare parts at cost to the customer. Alternatively, the product can be returned to us for repairs. These repairs and freight costs will be covered by the customer. For spares and warranty enquiries, contact us directly on 1800 333 124.
CHANGE OF MIND
If you have ordered the wrong product, we’ll be happy to swap it for you! Simply return the item in its original state along with all paperwork within 7 days of delivery and we’ll happily exchange it for a more suitable product.
Alternatively, if the item was delivered direct from us, call us to arrange return shipping of the item and re-ordering.